Refund & Return Policy
Effective Date: April 2025
At CX TECHNOLOGY ACCESSORY ENTERPRISE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
The item must be returned within 7 days from the delivery date.
The item must be unused, in its original packaging, and in the same condition you received it.
A proof of purchase or receipt is required.
Items must be returned with all original components, manuals, accessories, and documentation.
2. Non-Returnable Items
We do not accept returns for:
Products that are damaged due to misuse or unauthorized modifications
Items returned after the stated return period
Clearance or final sale items (if applicable)
Software or digital downloads (if sold)
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, a refund will be processed to your original method of payment.
Please allow 5 business days for the refund to appear on your statement, depending on your bank or card issuer.
4. Exchanges
If you received a defective or damaged product, we offer a replacement at no additional cost. Please contact us within 3 days of delivery with photos of the issue.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.
6. How to Request a Return or Refund
To initiate a return or request a refund, please contact us at:
📧 info.cxtech@gmail.com
Include the following:
Your order number
A brief description of the issue
Photos (if the item is damaged or defective)
We reserve the right to refuse returns that do not meet the above conditions.
Thank you for shopping with CX TECHNOLOGY ACCESSORY ENTERPRISE.